We wish to send our support and thoughts to all of you struggling with the increased stress the current world situation is creating. We have heard from many of you regarding the impacts on anxiety and insomnia.
While we wish we could do more, we want you to know that we are doing our best to be able to once again support you with U-Dream so that you can get the rest you need to rebuild healthy sleep patterns.
Biotrade Canada is still here and more committed than ever to providing the natural and effective sleep aid that our customers want and deserve. We have been working relentlessly within Health Canada regulations to bring U-Dream back for the many people who have found it so supportive and for those still seeking a good night’s rest.
We are currently in the last stages of the process of resolving the issue behind the suspension of sales of U-Dream worldwide.
We recently submitted another round of documents for the reinstatement of the U-Dream licenses to Health Canada. We will be able to provide more information regarding when the product will be available online and in stores once we have heard back from them.
Since receiving notification from Health Canada about the impurity, Biotrade Canada has been conducting an extensive investigation to confirm its existence and its source. This impurity was not previously known to us, and is not something we intentionally added.
We will continue to send every batch of our product to two independent labs. As is our standard procedure, the product will be thoroughly tested. Going forward, every batch will also be tested to ensure the alleged impurity is not detected.
The safety and wellbeing of our customers is our highest priority. Thank you for your patience as we diligently work to resume sales of U-Dream.
Thank you for your messages of support. Take care of yourselves, your loved ones and each other during these challenging times.